Refund Policy

Your 30-Day Return and Exchange Window

Customers may ask to return or exchange an item without stating a reason during the 30 days following delivery. Under this policy, the item must not be sent until our support team has confirmed the request and provided instructions. For consistent handling, this section records the standards governing returns and exchanges; the next step remains readily identifiable. Customers do not bear approved return-shipping charges. Within this process, munchkin covers those costs for change-of-mind returns, exchanges, damaged or defective goods, and incorrect or incomplete shipments. Please return available components and packaging when reasonably practical. Within this process, any reduction related to unnecessary handling is subject to applicable law and cannot override mandatory consumer protections.

Items That Cannot Be Returned

No-reason returns are unavailable for personalized items, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive merchandise to the extent permitted by law. These exclusions never remove the customer's remedies when an item arrives damaged, defective, incorrect, incomplete, or otherwise fails to conform to the order. To keep expectations clear, this section explains the choices and responsibilities accompanying return exclusions; timing and accountability remain easy to understand.

Completing an Approved Return

Once a return is received and inspected, we communicate the decision. As part of the same standard, an approved refund is sent to the original payment method within 5–10 business days, although the bank or card issuer may need additional posting time. For clarity before action is needed, this explanation describes our process for refunds and cancellations in ordinary circumstances; timing and responsibility remain unambiguous. An unshipped order can be considered for cancellation; after shipment, the customer must follow this Refund Policy. Approved returns normally use 117 Davis Pl, Clarkesville, Georgia, 30523, United States. In the circumstances described, because routing instructions may matter, contact support@munchkinwillow.shop or 512-909-3761 before mailing the package.